Shipping policy

Who We Are

Widelle (“we,” “us,” or “our”) operates the website metagamy.myshopify.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping services.

Shipping Costs

  • Free Shipping: We offer free express shipping on all orders within the United States.

Shipping Range

  • Delivery Area: We currently ship exclusively within the United States.

  • Future Expansion: We are exploring expanding our delivery areas and will update you as soon as we do.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

  • Cut-off Time: Orders placed before 10:00 PM Central Time (CT) will be processed the same day. Orders placed after will be processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: The delivery time varies depending on your country :

      • E.U. countries: 6-9 business days.
      • Rest of the world: 12-15 business days.

Shipping Process

  • Courier Services: We use reliable carriers such as USPS, FedEx, and UPS for all shipments.

  • Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor your delivery.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours for assistance.

  • Lost Orders: If your order is lost or delayed beyond the expected delivery time, please contact us immediately so we can assist.

Returns

For detailed information on returns, please refer to our Return and Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: Contact.sofillya@gmail.com

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT)